We have answers for your frequently asked questions

No matter what your HVAC questions are, the techs at Hopper Heating and Air in Shelby have answers. Whether you have questions about choosing new HVAC equipment to best practices on care and maintenance, we can assist. Our online FAQs answers give you a rapid response for your convenience, but if you want to know more on any topic, don’t hesitate to give us a call at 704-233-7363.
Like any product you want to keep in good shape, HVAC equipment requires proper care in order to deliver the greatest benefits. Trained experts can service your heating and cooling products to ensure they're working at their maximum potential and help prevent more expensive repairs in the middle of the hottest or coldest months of the year.
Reach out to Hopper Heating and Air at 704-233-7363 to get a comprehensive quote on replacement equipment.
Two-stage heating permits the furnace to heat at two levels of output: high for cold winter days and low for mild ones. About 80 percent of the time, your homes heating requirements can be met when the furnace is left on the low setting, enabling your two-stage unit to run for longer periods of time. Two-stage units also offer more even heat distribution, fewer temperature swings, quiet operation, increased air filtration and energy efficiency.
Hopper Heating and Air has an assortment of brands and models that are more efficient than ever and make it easier to find the right fit for your home. There are innovative systems that make heating or cooling your home more automatic, functioning similar to cruise control to make minor adjustments to help meet your comfort demands with energy efficiency. Contact us at 704-233-7363 to learn more about the technology we provide.

Modern furnaces are developed with a host of innovative features older furnaces don't have. Todays heating systems offer more even heating and are better at controlling airflow. Although the air coming out of your vents may seem cooler than your old furnace, the airflow is much better and more efficient.

Another perk of modern furnaces is their ability to integrate with other HVAC products as part of a high-efficiency whole home comfort system. When combined with a high-efficiency air conditioner, furnace blowers can more easily accommodate add-on cooling. Other innovations, such as Precise Comfort technology and variable speed motors, will help your furnace run more efficiently and quieter than ever.

The Department of Energy recently raised the minimum efficiency levels for air conditions, and the standards vary by region. Contact Hopper Heating and Air at 704-233-7363 to find the requirements for the Shelby area.

Hopper Heating and Air carries a number of HVAC products with high-efficiency ratings, which can help cut back the amount of energy they require to work. Aside from picking products that have received Energy Star® certification or achieved high SEER ratings for air conditioners or AFUE ratings for furnaces, you might consider the following:

  • Making certain that your system receives routine maintenance by a trained technician can keep your system operating at its top performance.
  • Zoning systems enable you to heat or cool only certain areas of your home, so you wont have to pay to heat or cool spaces that you aren't using.
  • Using a programmable thermostat allows you to set the temperature in your home around your schedule. They can be programmed to give you the comfort you want when you're home and increase or decrease the temperature while you're not around, helping you save on heating and cooling costs.
Hopper Heating and Air is well-known in the Shelby area and you can depend on them to provide quality home comfort products. We feature a variety of innovative and high-quality products. We are dedicated to offering customers high-quality service and will make sure you find the best solution for your home.

Improving your homes indoor air quality starts with four basic strategies:

  • Poor indoor air quality leaves your home filled with air pollutants floating around. So, to enhance IAQ, the first step is to get rid of as many pollutants as possible. You can easily do this by cleaning and vacuuming at least once a week, frequently washing linens and storing cleaning products safely.
  • Proper insulation is great for keeping your home warm in the winter and cool in the summer, but it also makes it difficult for airborne pollutants to escape. We carry products that help swap stale air for fresh, filtered outside air.
  • Good ventilation and ongoing cleaning are a start, but air filters, germicidal lights and purification systems take your IAQ to the next level by capturing microscopic particles, killing germs and removing particles while destroying chemical vapors.
  • Programmable thermostats will help control the humidity levels and temperature to help avoid particles and germs from building up while also keeping your home comfortable.
We suggest that you meet with one of the professionals at Hopper Heating and Air and have them evaluate your home and current indoor comfort system. We can help you decide which equipment will be best suited to meet your needs.
Many homeowners believe that air conditioners make it cooler in your house, but it actually removes the heat from inside your home, directing the hot air outside. That hot air moves across a cold indoor coil where refrigerant in the lines sends the heat to the coil in your outdoor unit, releasing the heat outside. This process continues until the indoor temperature reaches the desired level that you set on your thermostat.
Due to the increasing amount of energy used by heating and cooling systems, the Department of Energy (DOE) increased the minimum efficiency levels for air conditioners, heat pumps and packaged units manufactured after January 1, 2015. These levels are determined based on region and carry varying requirements based on your location. Hopper Heating and Air will be able to answer any questions you may have regarding these minimum requirements and let you know what choices are available when you're searching for a replacement system.
These numbers are located on a nameplate or sticker that is near your systems service panel. The sticker is white with black letters and have both of these numbers located near the top of the sticker. M/N denotes model number while S/N is your serial number.
There are a few ways to determine what size system is the best fit for your home, but the most reliable way to size a system is by having your local Hopper Heating and Air technician come out and perform a load calculation. This calculation considers your homes: square footage, insulation value, amount of insulation, and a variety of other factors.
Yes, because dirt and other debris can hinder your systems ability to work efficiently. For heat pumps, it is not unusual to have frost or ice on them during the winter, but they also are built with defrost controls to ensure they work efficiently in those types of conditions.
Two-stage cooling means that your cooling unit has two levels of operation. When summer is its warmest, the high setting starts up, and when its cooler or more mild, the low setting handles the duties. Usually, the lower setting is able to take care of your cooling needs, but even when the high setting kicks in, you may not realize it because it can maintain such even temperatures for your comfort. This can also mean a quieter cooling system, greater efficiency and improved humidity control.
Your system could be freezing up for a couple of reasons, but the most common are dirty filters, low refrigerant, a dirty evaporator coil and/or a faulty blower motor. Changing a filter is something homeowners take care of; however, you'll want to call the professionals at Hopper Heating and Air at 704-233-7363 for other problems or if you have other questions or concerns.
Picking the best thermostat for your cooling system comes with a lot to think about. Thats why its nice to have such a big variety of choices from Hopper Heating and Air. Whether you're looking for a programmable or non-programmable thermostat or want to join the smart home trend, there are various thermostats that you have to choose from. Some thermostats will depend on what type of heating and cooling system you have, but the pros at Hopper Heating and Air will be able to help determine what options are best for your needs and your budget.
Heat pumps can be a little confusing due to their name, but they actually cover both your heating and cooling needs throughout the year. When its hot outside it operates like an air conditioner in that it removes heat from your home, but when it cools off, the process gets turned around and it collects heat from outside and brings it inside. Heat pumps are also very efficient, and could produce up to two or three times more heat than the energy it uses.
Of course we advise you to also replace your indoor system, but this is why:
  • All outdoor cooling systems have a matching indoor unit that they are created to work with to ensure efficient performance. When they aren't paired with the other unit as a total system, efficiency may suffer.
  • As with many products, advancements have brought about newer, more efficient ways of doing things. Heating and cooling systems are no different. These advances most importantly include improved heating and cooling efficiency, but also consist of improved air handling, filtering and noise pollution reduction to name a few.
  • Heating and cooling systems that are more than 10-15 years old typically need to be replaced. Not only do they feature outdated technology, but they are also less efficient than todays models. Adding a new indoor unit at the same time means you'll have a matched system to provide you with improved comfort and efficiency for years to come.
The communication module on your home energy system might send the system's performance records for each module to a website. You may visit this website to learn more about the system's status, energy production and environmental benefits. The site also shows carbon offsets as it happens.
In most areas, rain will be enough to keep the solar modules clean. If you are located in a dusty or industrial area, periodically spraying the modules with water may help improve performance. However, detergents and high-pressure hoses should never be used to rinse solar modules.
The best thermostat for you depends on your heating and cooling equipment. Hopper Heating and Air offers programmable and nonprogrammable thermostats that can help enhance the efficiency of your HVAC systems. Browse our available products or contact us at 704-233-7363 to learn more.

Heating and cooling can make up a significant amount of your utility bill. The innovative and high-efficiency heating and air conditioning products available from Hopper Heating and Air can help decrease these costs. If you're shopping for a new heating or cooling system, look for products with high SEER ratings for air conditioners and AFUE ratings for furnaces. SEER and AFUE are a measure of system efficiency, and the higher the number, the more efficient the product. Besides purchasing a new home comfort system, think about these additional factors:

  1. Is your system regularly maintained? Whether it's a furnace or air conditioner, HVAC systems will run more efficiently after regular maintenance checks.
  2. Do you need a zoning system? If there are rooms in your home that are rarely used, a zoning system will allow you to heat or cool only the most used areas of your house.
  3. Have you installed a programmable or smart thermostat? According to the U.S. Department of Energy, programmable thermostats may decrease your heating costs by up to 35 percent, and your cooling costs by up to 25 percent.
Zoning equipment gives you the opportunity to divide parts of your house and control the air differently in each room. Zoning tends to be good for when you have spaces of your residence that are rarely used or when you and your family are often in disagreement of what the temperature in each area of your home should be. Zoning systems are nearly silent and efficient, giving you more control over the comfort of your home. Discover more about the zoning equipment available from Hopper Heating and Air.